Legal centre

• Privacy Policy

  What we collect, how we use it, who receives it, and the choices you have.

• Terms of Service

  The terms for residents, property operators, partners, and everyone using Zetstay.

• Cancellation & Refund Policy

  Booking tokens, stay cancellations, deposits, failed payments, and refunds explained.

• Payments & Billing Terms

  Charges, subscriptions, taxes, recurring payments, settlements, and partner earnings.

• Service Levels & Support

  How service targets, support requests, outages, and escalation work.

• Cookies & Device Storage

  How sessions, preferences, local storage, and measurement work on our sites and apps.

• India Privacy Notice

  An explanation of personal-data purposes, consent, rights, and grievance options in India.

• Data Processing Terms

  How we handle personal data on behalf of property operators and business customers.

• Acceptable Use & Community Policy

  Rules for listings, messages, reviews, referrals, and safe use of the platform.

• Mobile App & Permission Disclosures

  The data and permissions used by Zetstay, Zetstay Owner, and Zetstay Partner.

• Account & Data Deletion

  Request account deletion or a copy of your data, including without the app installed.

• Contact & Grievance Redressal

  Get help with privacy, payments, listings, safety, and unresolved complaints.